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Your Account, Data & Withdrawals Are Governed Here

When you open an account with stake com, every deposit via DANA, OVO, GoPay or QRIS, every withdrawal, and every piece of account data you share lives under…

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stake com Your Account, Data & Withdrawals Are Governed Here
REACH OUR TEAM

Contact Us About Legal or Account Issues

Live Chat Open your account and use the Help icon in the bottom-right corner of the lobby. A team member responds Monday to Friday, 9 AM to 11 PM Jakarta time, and handles account, payment and compliance questions directly.
Email Support Write to [email protected] with your account ID and specific question. We reply within 24 hours on business days. Use this channel for formal requests, data access inquiries or disputes about your account status.
In-Account Notifications Log into your account and check the Alerts tab. We post legal updates, payment changes, and compliance notices there first so you see them before any other change takes effect on your account.
SECURITY & TRANSPARENCY

How We Keep Your Account & Data Safe

Encryption & Verification

All account data is encrypted in transit and at rest. When you withdraw, we verify your identity and payment method using a multi-step process. Deposits via DANA, OVO, GoPay and QRIS are matched to your account within seconds; withdrawals clear once our compliance team signs off.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track how you use the lobby so we can fix bugs and improve speed. You can clear cookies in your browser settings; we will ask you to log back in. No cookies are sold to advertisers.

Data Retention & Deletion

Your account data is held for seven years after your last login to satisfy tax and compliance law. If you close your account, we retain transaction history but delete personal details like your phone number and address after that window passes. Request early deletion via [email protected].

Account Access & Changes

You control your account. Change your password, email and payment methods from the Settings tab. If you forget your password, use the recovery email we have on file. If you suspect unauthorised access, contact live chat immediately; we will lock your account and investigate.

Fraud & Dispute Resolution

If a transaction appears unauthorised or a withdrawal fails, report it via live chat or email within 14 days. We investigate and either reverse the charge or explain why it was valid. Our compliance team works with your bank if needed.

Legal Requests & Compliance

If a government body or court requests your account data, we comply only with a valid warrant or court order. We do not voluntarily share your information. You have the right to know if such a request is made; we notify you unless law forbids it.

Frequently Asked Questions About Our Legal Framework

Log into Settings, scroll to Account, and select Close Account. We zero your balance and suspend login immediately. Your transaction history stays on file for seven years. Outstanding withdrawals process normally. Email [email protected] if you need a copy of your account history before closure.

No. One verified identity means one account. If we detect duplicate accounts linked to the same person, we close all but the oldest and may hold balances pending investigation. We verify using your ID number, so trying to create a second account will be caught during sign-up.

We screen all accounts and transactions against global watchlists. Deposits over Rp 50 million trigger additional verification. Unusual patterns—rapid deposits and withdrawals, multiple failed withdrawal attempts, or transfers to unverified third parties—are flagged for review. We cooperate with law enforcement where required.

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we confirm it in your account history with a status (pending, approved, or processing). Most clear within one hour. Check your payment app for the incoming credit. If it does not arrive within 24 hours, contact live chat with your withdrawal ID.

Only you can log in with your verified password and email. Our compliance team sees transaction history if they investigate a dispute. Your payment provider sees only the amount and timestamp of your deposit or withdrawal. We do not share your email, phone or ID number with game studios or affiliates.

Contact live chat or email [email protected] immediately with your account ID. We will lock your account, review recent logins and transactions, and walk you through password recovery. If unauthorised withdrawals occurred, we investigate and may recover funds. Change your password as soon as access is restored.

Your deposits are held separately from our operating funds and are yours to withdraw at any time, where local law permits. If stake com ceases operations, we return all account balances to verified payment methods. This commitment is part of our legal framework and is honoured regardless of business changes.

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