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How stake com protects your privacy

When you open an account with us, your personal information—from your login credentials to your withdrawal requests through DANA, OVO, GoPay or QRIS—is handled with clear, transparent practices.

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stake com How stake com protects your privacy
REACH OUR TEAM

Contact us about your privacy rights

Live chat Open your account and tap the chat icon in the footer. Our team responds in English during lobby hours, Monday to Sunday 08:00–23:00 Jakarta time.
Email support Send privacy questions to [email protected]. We aim to reply within 48 hours with details on how we handle your data or help you request access.
Account settings Log into your stake com lobby, go to Settings > Privacy & Security to see what personal data we hold, request corrections, or review your contact preferences.
HOW WE KEEP YOU SAFE

Data handling, cookies and account security

Data encryption

All information you enter—login details, payment addresses, withdrawal instructions via DANA, OVO, GoPay or QRIS—travels over secure HTTPS channels and is stored in encrypted databases.

Cookies and tracking

We use cookies to remember your login session, language preference and gameplay history. You can adjust cookie settings in your browser; disabling them may limit lobby functionality.

Account verification

Before we process your first withdrawal, we verify your identity by checking your email and phone number. This step protects your account from unauthorized access.

Third-party payment processors

DANA, OVO, GoPay and QRIS transactions are handled by their own payment systems. We share only your account ID and amount needed to complete the transfer; payment providers manage their own privacy policies.

Data retention and deletion

After you close your account, we retain your transaction history for three years to comply with local regulations. Request permanent deletion via [email protected]; some records may remain for legal or tax purposes.

Your privacy choices

You can opt out of promotional emails by clicking the unsubscribe link or updating your preferences in Settings. You retain the right to request what data we hold about you at any time.

Privacy policy questions answered

We collect your full name, email address, phone number, date of birth and payment details. We also capture your IP address and device type for security and fraud prevention. This information lets us verify your account and process withdrawals through DANA, OVO, GoPay or QRIS.

We retain your account records, transaction history and payment information for three years following closure, as required by local regulation. After three years, we delete or anonymize your personal data unless legal obligations require us to keep specific records longer.

Yes. Log into your account, visit Settings > Privacy & Security and select 'Request my data report'. We'll compile your personal information, gameplay history and transaction records within 10 business days and send the file to your registered email.

No. We do not sell your personal information. We share data only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with legal authorities where local law requires it. All third parties are bound by strict confidentiality agreements.

Your payment method details are encrypted and stored separately from your main account profile. When you withdraw, we transmit only your account ID and withdrawal amount to the payment provider; we never share your actual card or wallet credentials with stake com's systems.

Open Settings > Account Details and edit your email, phone or address directly. Changes take effect immediately. For sensitive updates like legal name changes, contact our support team at [email protected] with proof of the change; we'll verify and update your record within 5 business days.

Absolutely. Click the unsubscribe link at the bottom of any promotional email, or log in and go to Settings > Notifications to disable marketing messages. We'll stop sending promotional content within 24 hours, though we'll still send account security and transaction confirmations.

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